FAQ

4utransfer.com is a digital travel agency and transfer platform that provides private vehicle transfers from all airports in Türkiye to various regions, and from all regions to airports.

You can choose one of the special transfer options we offer for you, purchase a transfer however you like, and complete your transactions in just 3 clicks.

No. Our website only features popular options. You can discuss more unique and personalized private transfer plan options with our consultants. Please do not hesitate to contact us. We offer every possible option for you.

Our vehicles are constantly being updated and designed to provide service using the latest technology and systems; all our vehicles are high-model vehicles. Our transfer vehicles undergo periodic maintenance at authorized service centers on time, and we have a dedicated department for this. Our transfer vehicles are fully disinfected every two weeks, and our drivers meticulously clean them daily.

Upon request, we can provide baby car seats suitable for your baby's age and month, completely free of charge.

Our payment system currently only allows cash payments to the transfer driver.

Every family member who is going to travel abroad must have a passport valid for at least 6 months.

This information is requested by the competent authorities for transportation, accommodation and travel options. Incorrect information may cause your service to be canceled.

After purchasing your service from our website, you can call our consultants for any questions you want and ask for help. Information about your service and guide information, hotel details, flight tickets, etc. are reported to you by e-mail and telephone 2 days before the start of the service period.

We will contact you after you have made a pre-reservation on our site. You can pay your payments by visiting our offices, by calling our consultants or at the beginning of the service.

Such requests depend on the availability of the hotel. The hotel reserves the right to refuse this request at the last moment, even if the hotel has already been confirmed. Some hotels can confirm your requests for a half-day or full daily fee. For more information, please contact our customer support team.

Generally when booking a hotel, the general rules and details of the room types are available on this subject. If the information is sufficient or there is no information on this subject, you can get information by calling our customer support line or other communication channels.

Please find the hotel's details on whether the hotel accepts pets. When choosing hotel accommodation, check the pet-friendly option in the filtering feature, and hotels with this feature will be offered for booking.

You can call our consultant line and forward your request for extension. Our consultants will assist you with availability.

You can make your reservation either by a phone call to our office or via our Online Booking system on our website 24 hours prior to your departure date.

Passengers are required to be ready at least 1 hour before the departure time for passport formalities.

You are requested to contact our check-in office at the cruise port and get your boarding cards from the desk. It is not possible to pass through passport and customs' gates controls without havîng a boarding card.

There is a kiosk in the main passenger saloon where you can buy fruit juices, coffee, tea, water, cakes and potato chips.

Seats have no numbers. You are welcome to choose anyone to your liking.

Personal luggages are accepted aboard within considerable weight and size. Heavy and large items those required to be declared to customs, can be carried by cargo ships only.

Pets; like cats and dogs (except the outrageous dogs like American Pitbull Terrier, American Staffordshire Terrier, Bull Terrier, Staffordshire Bull Terrier, Japanese Tosa, Dogo Argentino, Doberman, Rottweiler) those have a valid international vaccination and health card besides any other document which government requires, can be accepted for carriage in case both parties agreed in advance.Acceptance of pets' carriage is only possible if the owner of the pet takes full responsibility.